Cleaning Checklist

📋 What is Included in Your Standard Clean

Our professional team will perform a deep, comprehensive clean of all accessible areas, including:

• Vacuuming, mopping, and dusting of all rooms

• Deep cleaning of bathrooms (sinks, toilets, showers/tubs, and tiles)

• Kitchen surface sanitization, sink descaling, and cupboard exterior wipe-downs

• Cleaning of internal windows, sills, skirting boards, and light fixtures

🚫 Important: What is NOT Included

To manage expectations and ensure a smooth handover to your landlord or letting agent, please note that our standard End of Tenancy Clean does not include the following services:

• Wall Cleaning: We do not wash or spot-clean painted walls, as this can easily damage or strip the paint.

• White Goods Interior Cleaning: Deep cleaning the interiors of large appliances (such as the dishwasher, or washing machine) is not included in our standard rate.

• Carpet Steam Cleaning: Standard vacuuming is included, but hot water extraction/carpet shampooing is a separate specialty service.

• External Window Cleaning: We only clean the interior glass of your windows.

💡 Need these extras added? If you would like to add, white goods cleaning, or carpet steam cleaning to your booking, please reply to this email at least 48 hours before your appointment for an updated quote.

🔑 Preparation Checklist for a Successful Clean

To help our team deliver the best possible results, please ensure the following prior to our arrival:

1. Utilities: Running water and electricity must be turned on and fully active.

2. Property State: The property must be completely empty of personal belongings and rubbish.

3. Freezer Defrosting: If you have added appliance cleaning to your booking, please ensure the freezer is fully defrosted at least 24 hours in advance.

Cancellation & Rescheduling Policy

We understand that plans can change. We kindly ask that you adhere to the following cancellation policy:

• Changes or Cancellations: If you need to reschedule or cancel your appointment, please provide us with at least 48 hours’ notice before your scheduled start time.

• Late Notice: Cancellations made with less than 48 hours’ notice will incur a fee of £50.

• Same-Day Cancellations: Cancellations made on the day of the appointment or failure to provide access to the property at the agreed time will result in a charge of 100% of the booking price.

By confirming your booking, you agree to these terms. Thank you for your understanding and for helping us maintain a reliable service for everyone.